Seller: ARKADIUSZ KOTLINSKI, ul. 7 Kamienic 21/25, 42-226 Czestochowa, Poland, VAT ID PL9491544003, REGON 151553561.
Contact: zabawki@aseo24.pl, +48 728 919 176, Monday-Friday 09:00-17:00 CET.
Right of withdrawal
A consumer may withdraw from a distance contract without giving a reason within 14 days of receiving the goods. Send the statement to zabawki@aseo24.pl or the seller's postal address before the deadline.
Return the goods no later than 14 days after sending the withdrawal statement. The customer normally pays the direct return cost. The customer is responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refund
The refund includes the product price and the cost of the least expensive standard delivery offered for the order. We use the original payment method unless agreed otherwise. We may withhold the refund until the goods are received or the customer supplies evidence of return.
Exceptions
Statutory exceptions apply, including personalised goods and sealed goods not suitable for return for health protection or hygiene reasons after unsealing.
Complaints
The seller is responsible for goods that do not conform to the contract under applicable law. A complaint should include the issue, purchase date, order number and requested remedy. Consumer complaints are answered within the period required by law.